Packages are generally dispatched within 24 hours after receipt of payment and are shipped via Royal Mail.
Shipping fees may include handling and packing fees as well as postage costs. Transport fees vary according to total weight and dimensions of the shipment, and our shipping estimator can give you an idea of the shipping cost before you purchase.
We want you to be completely happy with your purchase, so we offer a no-quibble returns policy - just send the goods back in the same condition you received them, with all original packing and labels etc, and we process your refund or exchange (your choice) as quickly as possible.
In the case of digital downloads, if you have difficulty downloading the file we will be pleased to assist and may be able to email the file directly if this helps matters. Please bear in mind our pdf downloads are stamped with unique identifiers to minimise the risk of copyright infringement.
Faulty or damaged in transit goods can be returned at our cost, but otherwise you are responsible for return shipping costs. Keep all packing materials to hand. We ask you help us with any potential claims against the courier company by taking pictures of the damage etc. Early Music Direct returns policy has been set up to keep costs down and to make the process as easy for you as possible.
You must contact us and be in receipt of a returns authorisation (RA) number before sending any item back. Any product without a RA number will not be refunded.